Return Policy

Last updated: July 24, 2026

Artrix provides a straightforward warranty that is processed in the most hassle-free way possible. Please refer to the chart below for the warranty timelines of various products, as warranty periods differ according to various devices.

1. Warranty Timeline

Item Warranty Period (Months)
510 Cartridges 3
All-In-One Disposables (Excluding DEMO) 3
Pod Systems 3
Dab Pens 3
Batteries 6

Before placing an order through our store, we recommend carefully researching the product you intend to purchase. Any return or exchange must be unused and in brand-new condition. Please contact us if you would like additional information about a product before making a purchase. We have a team of friendly and experienced staff standing by who are happy to help you find the perfect vaporizer.

2. Custom Orders Policy

  • Production Confirmation. Once a custom order is confirmed by the customer and enters the production process, it cannot be canceled, returned, or refunded.
  • Quality Issue Exception. Customized items are strictly non-returnable unless a verified manufacturing defect or quality issue occurs upon arrival.
  • Defect Reporting. If a custom order is defective or damaged upon receipt, please contact us within 7 days with clear evidence (photos or videos). Approved claims will receive a replacement or store credit.

3. 7-Day Policy (Standard Products)

Customers can report the following information within 7 days from the date of receipt of the order to obtain a refund or replacement service from us:

  • Damaged items, lost packages or lost items.
  • If the customer is at fault (e.g. buyer's remorse on non-custom items), you will need to bear the shipping costs incurred when returning (per label).
  • If an order is rejected and returned, the customer will be required to pay all shipping fees and UPS return label fees (per label).
  • If the customer is not at fault, all fees will be waived.
  • All custom orders (once in production) and used products are final sales and cannot be returned.
  • It is the customer's responsibility to properly pack, ship, and ensure the contents of all returned packages are sent using a traceable ground shipping method to our Fulfillment Center.

Returned product(s) should meet the following requirements:

  • In good condition, in original packaging with all products, parts, and accessories, with all labels on the exterior, and received in saleable condition.
  • Shipping charges are refunded only when the product was mis-shipped or defective upon arrival.
  • Write the Return Authorization Number on the outside of the box and on a copy of the original packing slip inside the box.
  • All returns will be inspected and must be 100% complete.
  • When bought in case, but returned in less than case quantity, the refund price will be calculated using the next higher price level.
  • It is the customer's responsibility to make claims with the carrier for any proof of delivery or damage to shipment returned to Artrix.
  • No returns can be made on clearance sale items; these are considered final sales.
  • Credit will always be issued to the same credit card to which the order was charged.

4. 90-Day Exchange Policy

If you found your item may be defective and it's not due to shipping damages, please contact us for a warranty within 90 days of purchase. Please have available your order number and the original date of purchase for verification.

Undamaged standard products can be returned for an exchange, regardless of the reason, within 90 days of purchase. Once the returned item arrives back in Artrix's warehouse for inspection, the refund process will begin.

  • Returns must include all accessories. When returning products purchased in the "Buy One, Get One" promotion, you must return both products. If you only return one product, your request will be rejected.
  • Items must include original packaging.
  • For non-quality related warranty requests, the buyer is responsible for shipping costs.
  • For quality related warranty requests, no fees will apply.
  • Returns may be rejected if items do not meet the above requirements.
  • Non-rechargeable products (such as ArtrixDemo) are disposable FMCGs. If it runs out of power due to not vaping for a long time after starting, it is not within the scope of our store's return and exchange.
  • We do our best to accommodate such requests within our discretion, but Artrix reserves the right to deny any return or exchange, especially refund and return requests without valid reasons or evidence.

Contact

Should you have any questions about this Return & Warranty Policy, or if you would like to start a return, exchange, or warranty claim, please contact us on WhatsApp or email us at sales@artrixglobal.com or contact us at Artrix Innovation Inc., 4802 Littlejohn St Ste A, Baldwin Park CA 91706, United States